Client Access & Jones Insurance App

The Jones Insurance App (“Jones Insurance App” in Apple Store and Google Play) is an exclusive tool designed to give our valued clients access to all their insurance needs.  Access all of your policy information, such as; vehicle details, deductibles, premiums, and liability slips, right from your smart phone or tablet.  

Should you ever need our help with a claim you can submit all the necessary information directly through the Jones Insurance App to help process your claim accurately and quickly.   In fact, the Jones Insurance App is here to connect you to the help you need, when you need it.  

With the Jones Insurance App we can provide timely information to help protect you and your loved ones by informing you about important topics, such as; weather alerts, legislative changes, and even tips on how to save money on your insurance.

Ultimately, the Jones Insurance App is available 24/7 for you to communicate your needs and request changes to your policy.  

Whether you need to:

  • Add/Delete a vehicle
  • Change your license status
  • Change your Address
  • Or you just need to ask us a question, our new app is here for you.


Download the Client Portal App for your Apple phone Download the Client Portal App for your Android phone

Client Portal Website

Don’t have a smart phone or want to connect from your computer? Login in through the Client Portal website

Login to Client Portal Website


Frequently Asked Questions

I did not receive the One-Time Passcode.
I did not receive an email when I hit 'Forgot password'?
My policies are missing from my app.
I want to change my email and phone number, cannot find it under Settings.
I only see my Home & Auto policies, why can’t I see my other type of policies?
I downloaded the app, but is there an online portal I can use to access my policies?
I have submitted a Policy Change Request, but I don’t see the change reflected on my app.
What if have an incident to report but did not have time to submit it at the time of the event?
Can I add more details to a claim submission after submitted?
What happens after I report a claim through the app or portal?
Where can I find my pink slip?
How do my family members get access to this app?