Intact is Going Paper-Less

Intact has now introduced paperless options for accessing policy documents. This change will add convenience and flexibility when it comes to managing Intact policy’s quickly, and easily.

If you are currently holding an Intact policy with us and have provided us with a contact email, all policy documents and direct payment options will now be made available via the Jones Client Portal ( and sent via email. If you have not made an email available to Jones, please send a message to [email protected] referencing your Client Code to request digital delivery.

Pink Slips, Final Notices, and any other Billing Related Notices will continue to be delivered  via letter mail regardless.

Prefer documents not be sent via email?

Email [email protected] or call 807-766-2084 referencing your Client Code to opt out.

Reduced paper, lowered carbon footprint, and less headaches! We’re looking forward to the transition and hope you enjoy the simplified process as well. Please let us know about any questions you may have.

As always, we are here to help.

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Our Location

521 Memorial Ave

Thunder Bay, ON P7B 3Y6



[email protected]

Hours of Operation

Monday - Friday: 9am – 5pm

Weekends: Closed


Need to make an after hours claim? Visit our emergency claims page.