COVID-19 : Office Closed to the Public

Updated March 16: COVID-19: Office Closed to the Public

Dear Friends & Family,
We wanted to provide you with an update to our operations. We have decided to close our office to the public. We are taking these steps to limit the potential for physical interaction and possible transmission throughout our community. It is business as usual without in-person meetings. We can service all your insurance needs by the following channels:

We have the following options for our clients to connect with us:

  • Phone: (807) 343-9444
  • Email: [email protected]
  • Video Conference – your broker can schedule this for you
  • Text Messaging – (807) 343-9444
  • Mobile App – visit
  • Payments can be made online or by e-transfer

Please contact us with any questions or concerns you may have.  As always, we’re with you…    

Jeff M. Jones, CAIB | President
Jones & Associates Insurance
Tel: (807) 343-9444| Fax: (807) 345-4955

Our Location

521 Memorial Ave

Thunder Bay, ON P7B 3Y6



[email protected]

Hours of Operation

Monday - Friday: 9am – 5pm

Weekends: Closed


Need to make an after hours claim? Visit our emergency claims page.