COVID-19 Update: We're with you... all the way. Learn More.

Emergency Claims

Although we hope you never have a claim, sometimes they do happen at the most inconvenient time, such as a long weekend or holiday. If our office is closed, we ask that you try to reach one of us. This is our job and we want to walk you through the process, and we can advise you of the "ins and outs" of the claim, eliminating possible frustrations. We are with you every step of the way.

Insurance Emergency Claims Number - Direct Line

  • 807-343-9444 (24 hours)
  • Jeff Jones - 1-807-476-8651
  • Jenn Lawr - 1-807-631-5400
  • Outside of Thunder Bay - 1-844-810-6641

Insurance Emergency Claims Number - Insurance Companies

  • Aviva Canada - 1-866-692-8482
  • Economical Insurance Group (including Waterloo, Perth, & Western General) - 1-800-607-2424
  • GMS (Group Medical Services)- 1-800-459-6604 (within Canada & USA)
  • Gore Mutual - 1-800-265-8600
  • Intact (formerly ING & Jevco) - 1-866-464-2424
  • Nordique (Facility Association)  – 1-800-464-2424
  • Premier Marine
    • 1-800-387-5677 (within Canada & USA)
    • 1-866-462-3656 (Marine)
  • RSA/Western Assurance - 1-800-387-2934
  • Sovereign - 1-877-268-5888
  • TIC
    • 1-800-995-1662 (Canada & US)
    • 1-800-842-08420 (Worldwide)
  • Wawanesa Insurance - 1-844-929-2637

All other companies please contact the office at 807-343-9444 or 807-476-8651

Insurance Quote

Getting a quote is simple and quick! Let one of our experienced brokers find the coverage options to fit your unique insurance needs.

Emergency Claims

If our office is closed and you need to make a claim, we ask that you try to reach one of us.

What's New

Creating Your Emergency Home Kit

October 6, 2021

The Importance of Being Prepared Disasters like hurricanes, tornadoes, floods and earthquakes can strike with little or no warning. To ensure that you and your family are prepared, there’s no … Read more

Hours of Operation

Mon: 9am – 5pm

Tues: 9am – 5pm

Wed: 9am – 5pm

Thurs: 9am – 5pm

Fri: 9am – 5pm




521 Memorial Ave

Thunder Bay, ON P7B 3Y6

Tel: 807-343-9444

Follow Us!