About Us

Our Mission

To champion the well-being and success of the communities we serve through partnerships, innovation, and care.

In September of 1984, we opened our doors to provide a client-first approach to insurance.

Since then, we have continued to grow; By partnering with the top insurance companies in Ontario, we are strongly equipped to provide full spectrum personal and commercial insurance solutions for the people of Thunder Bay and the surrounding area. 

When my father started Jones & Associates Insurance in 1984, he pledged that this company would always devote itself to being a client-first organization; Doing right by clients by advocating on their behalf. 

To this day, we remain dedicated to providing our clients with superior products, professional service, and the hand of friendship when needed. "We’re with you ...all the way” is more than just a slogan — It’s a promise to our clients. 

As leaders in our industry, we will continue along this path into the future, always seeking to improve who and what we are and what value we bring to our clients.

Sincerely,

Jeff M. Jones, CAIB | President
Jones & Associates Insurance
Tel: (807) 343-9444| Fax: (807) 345-4955

The J&A Advantage

We pride ourselves in the ability to bring the very best products and services to our clients. This is accomplished by consistently upholding our values within every expression.

Below are a list of watchwords that we have defined to provide further insight regarding our values and our client-first approach to insurance:

Our Community 

Jones & Associates Insurance is proud to be able to give back to the community. Our staff are committed volunteers and actively support many local organizations such as:

Our History

1984:

Jones & Associates Insurance opens its doors.

1991:

Introduced commercial insurance division and services & expanded to present location.

2000:

Jones & Associates Insurance is consigned to Johnson Inc.

2002:

Reacquired commercial department.

2004:

Jeff Jones joins Jones & Associates Insurance second generation.

2006:

Reintroduction of personal lines services.

2015:

Jeff Jones & Jennifer Lawr purchase Jones & Associates Insurance.

2019:

Introduced Jones Client Portal for online customer policy management.

2019-Present:

To this day, we continue to look forward to the future, innovating and adapting to provide better solutions for our clients.

 

Recent News

Unveiling Our New Visual Identity

By Leanne | November 30, 2023

The new ‘look and feel’ provides clarity and reinforces the Jones Insurance brand promise of We’re with you. We are proud to launch our new look and feel for the … Read more

Winning Together, Giving Together Winners: $2000 Gifted Back to Our Community

By Alessandra DeGrazia | November 15, 2023

On November 3, Our Winning Together, Giving Together contest came to a close, and our Broker Evan Degrazia got to share the news with our lovely winner. We are thrilled … Read more

Get a Free Non-Alcoholic Beverage at Nomad Bakeshop & Sandwich Bar

By Alessandra DeGrazia | September 20, 2023

Your drink is on us!  Come see us at Nomad on Bay St on September 28th, 2023, from 11:30 am until 2:00 pm.   Grab a free non-alcoholic beverage on us … Read more

Insurance Quote

Finding the right coverage is easy! Let one of our experienced brokers find the coverage options to fit your unique insurance needs.

Emergency Claims

If our office is closed and you need to make an emergency claim, we ask that you try to reach one of us at our emergency claims number.

Our Location

521 Memorial Ave

Thunder Bay, ON P7B 3Y6

 

1-807-343-9444

[email protected]

Hours of Operation

Monday - Friday: 9am – 5pm

Weekends: Closed

 

Need to make an after hours claim? Visit our emergency claims page.